Job: Business Services Manager at GUS Consulting

Purpose of the position

  • Provide strategic, operational and supervisory oversight of the corporate services department which includes HR, administrative and corporate communication units as well as IT and legal consultants.

Duties and Responsibilities

  • Manage and oversee the human resources, administration and corporate communication units and the activities of the respective officers
  • Manage and provide oversight to external consultants for IT functions and legal services
  • Develop and implement the annual budgets of the various teams/units under management
  • Establish a brand strategy and then determine how to integrate this strategy into corporate communications.
  • Create communication and marketing strategies for new products, launches, events and promotions.
  • Provide leadership and guidance to team members to manage HR operations deliverables and daily operations flow.
  • Determine staffing requirements across the organization each fiscal year.
  • Source, filter and select candidates.
  • Oversee staff verification and confirmation.
  • Oversee staff appraisals and promotions.
  • Demonstrate a strong command of processes and standard operating procedures with the ability to resolve complex queries.
  • Responsible for change management activities within the organization for seamless execution of new initiatives while keeping all HR stakeholders informed of changes prior to implementation.
  • Manage escalations from employees, HR and other stakeholders.
  • Articulate an HR strategy aligned with the corporate strategy and aimed at supporting the organization in achieving its strategic objectives.
  • Ensure continued alignment of the Bank’s organizational structure with its overall strategy/objectives.
  • Evaluate jobs within the organization to ensure fair job classification, while assigning appropriate responsibility, value, and reward to all jobs within the company.
  • Identify and gather staff training needs, coordinate training sessions and plan corporate training activities for the year.
  • Develop clearly defined career and succession plans for the company.
  • Review and update of corporate compensation framework (in line with industry and operational realities).
  • Any other mission as directed by the COO or CEO

Key performance indices
The following KPIs should be used to monitor HOD performance:

  • Percentage of HR, administrative and corporate communication initiatives implemented.
  • Percentage deviation of the budget compared to the actual of the different units and of the whole department.
  • Staff turnover rate
  • Number of unidentified training needs
  • Feedback from participants on training programs
  • Productivity/performance index of the 3 units with department
  • Level of understaffing/overstaffing per unit
  • Percentage of initiatives implemented by HR.
  • Employee satisfaction index


  • Minimum education level: HND / BSc in Human Resource Management, Accounting or relevant field from a reputable tertiary institution. A Master in HR will be an added advantage
  • An additional professional qualification will be an added advantage.
  • Minimum work experience: 10 years of related experience

Knowledge, skills and abilities required:
The incumbent should possess knowledge, skills and abilities in the following areas:

  • Leadership and team management skills
  • Demonstrated commitment to working with a diverse workforce.
  • Demonstrated success in identifying and resolving issues prior to escalation with strong problem management skills.
  • Good knowledge and understanding of employment law and relevant HR legislation, policies and procedures
  • Results oriented with the ability to manage competing priorities and multiple stakeholders.
  • Excellent analytical and decision-making skills.
  • Ability to delegate, supervise and coach
  • Excellent knowledge of the different HR functions and skills
    • Performance management and training
    • Recruitment and staff welfare
    • Teamwork skills and problem solving skills
    • Basic counseling skills
    • Negotiation techniques
    • Techniques of conducting an interview
    • Time management skills
  • Excellent and efficient use of the MS Office suite (Word, Advanced Excel, PowerPoint, Outlook)
  • Ability to maintain standards of conduct
  • Has cultural and political awareness and sensitivity
  • Good work ethic.

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